Warranty

Warranty & Service Terms

At SMARTY Trend, we stand behind the quality of our products and offer a comprehensive manufacturer warranty. Every device undergoes rigorous quality control before shipment to ensure flawless operation.

1. Warranty Period

All SMARTY Trend head units come with a standard 12-month warranty starting from the date of receipt. This warranty covers all manufacturing and material defects.

2. What is Covered?

• Hardware defects and electronic component malfunctions under normal use conditions;
• Software issues resulting from factory inconsistencies;
• Failures of displays, touchscreens, or internal modules (in the absence of external physical impact).

3. What is NOT Covered? (Warranty Void Conditions)

The warranty becomes void or will be declined if defects or damages are caused by:

• Improper or unprofessional installation (e.g., by unqualified personnel disregarding technical guidelines);
• Mechanical damage, drops, liquid ingress, or fire;
• Unauthorized tampering, independent hardware modifications, or failed software updates (unauthorized firmware flashing) leading to system failure;
• Use of non-original or incompatible accessories causing short circuits or power surges;
• Normal wear and tear of consumable parts during standard operation.

4. Warranty Claims and Shipping

In the event of a warranty claim, diagnostics and repair are performed at our service center. Shipping costs for warranty service are managed in accordance with statutory regulations and our service policies. Please always contact our support team prior to shipping any item to obtain an RMA number and detailed instructions.